Challenge
Consolidating customer support chat logs, task management, issue tracking, and daily reporting into a single, cohesive operational platform.
Full Stack · Office · Internal · AI
Support HUB — Internal Support System
The Internal Support System is an AI-powered operations platform designed for multi-brand, multi-region support teams. It features a complete Chat Logging module, a Kanban Task Tracker with Google Chat integrations, an Issue Tracker for bugs, and an automated End-of-Day (EOD) reporting engine. Powered by Google Gemini, the platform generates intelligent operational summaries and provides actionable insights through interactive Recharts dashboards. Engineered with Next.js 16, PostgreSQL, and Prisma, it ensures robust role-based access control and comprehensive audit logging.
Overview1 / 2
Solution
Developed a Next.js 16 platform featuring rich text EOD reporting, Gemini AI for operational summaries, and real-time Google Chat notifications for seamless team communication.
Outcome
Streamlined support workflows, enhanced team productivity, and provided stakeholders with automated, AI-driven performance insights.
Architecture & Engineering Scope
01 / Frontend Layer
Component Architecture & UX
Engineered with modern React/Next.js component architectures, strict TypeScript interfaces, responsive layouts, and optimized Core Web Vitals.
02 / Backend & APIs
Microservices & Real-Time Sync
Decoupled RESTful APIs, real-time WebSocket state synchronization, centralized error logging, and resilient microservices.
03 / Data & Security
Schema Optimization & RBAC
Normalized relational database schemas (PostgreSQL/MySQL), Redis caching, RBAC permissions, and secure JWT authentication.
04 / Measurable Impact
Latency, Scaling & Delivery
Turnkey delivery, sub-200ms latency, high availability, and maintainable documentation for seamless long-term scaling.
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